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At Teesside10, transparency is at the heart of what we do. We're not aiming to be the biggest or the best, and we're certainly not here to amass fortunes. Our mission is simple: to provide fair wages to our drivers while navigating the challenges of the industry. Whether it's motorway blockades, fuel shortages, or COVID restrictions, we've faced them all.
 

What sets us apart is our commitment to keeping costs low. Since 2011, we haven’t raised our prices, making us the most affordable option in our zones. We've absorbed the rising costs to meet your budget, ensuring affordability without compromising quality.
 

We believe in clear expectations and mutual respect. It takes effort on both sides to make any relationship work, and we're committed to delivering what you expect from us. Together, we can succeed.

Expect from us

  1. Parking and Assistance
    We’ll deliver to the entry point of your property, provided we can park conveniently nearby. While our drivers are always helpful, please note they are not obligated to assist.

  2. One-Person Delivery Crew
    Our service operates with a one-person crew. For larger items, your assistance is required—no exceptions.

  3. Delivery Timeframes
    You will receive a delivery slot within the advertised dates. Please adjust your schedule to accommodate this. Rescheduling outside of this window may result in a 7-19 day delay.

  4. Unexpected Delays
    While we aim to provide an accurate delivery time, factors like weather, traffic, or vehicle issues may cause delays. We’ll keep you informed, but please be flexible. If we’re early or late, we’ll adjust accordingly.

  5. Cancellations
    If your delivery is canceled, we’ll promptly book a new slot. However, we do not offer compensation, and we expect mutual respect in communication. Abuse won’t be tolerated.

  6. Custom Courier Service
    For a more personalized delivery experience, we offer a dedicated courier service starting at £200, tailored to your needs.

  7. Challenging Entry Points
    If an item doesn’t fit through doors or corridors, we’ll assist, but finding a solution is your responsibility. Safety is our priority.

  8. Central London Deliveries
    Deliveries to Central London are scheduled during non-business hours, typically Saturday mornings between 6:30-8:30 AM. Please plan accordingly.

  9. Insurance and Liability
    We cover your goods against loss or theft. However, unwrapped secondhand items are not insured against damage, and fragile items like glass or mirrors are carried at your own risk.

  10. Non-Fitting Items
    If an item doesn’t fit through your entry point, it’s your responsibility to store it. The driver will not take it back, as we have other pre-scheduled deliveries. You’ll need to arrange and pay for a new collection with your retailer

Expect from you

  • Assistance for Large Items
    Please ensure assistance is available on the delivery day for large or bulky items—this is essential, no exceptions.

  • Vehicle Access
    Access must accommodate a 3.5-ton to 7.5-ton vehicle. If not, please make the necessary arrangements to facilitate the delivery.

  • Safety Considerations
    If your road is unpaved, has a steep incline, or is deemed hazardous, we prioritize the driver’s safety. In such cases, you may need to meet the driver at a safer location or arrange for an alternative courier.

  • Complete Address Information
    Providing a house or village name alone won’t suffice. Ensure your address includes a door number, road name, and postcode. If your location is hard to find, add extra instructions or use what3words.

  • Navigation Issues
    We use Google Maps for navigation. If your postcode doesn't lead us accurately, please inform us beforehand or provide what3words coordinates for precise location details.

  • Advance Notice
    You’ll receive ample notice of your delivery day, including a text 30 minutes before arrival. Ensure you're available, as the driver can only wait for 15 minutes. Missed deliveries will result in the item being returned, with the transport fee retained and a new fee required for redelivery.

  • Legal Parking
    You are responsible for identifying the closest legal parking point. Our drivers won’t park in illegal zones (red routes, bus lanes, or double yellow lines), so please provide guidance if necessary.

  • Parking Challenges
    If parking directly outside your property isn't possible, the driver will park as close as possible. From there, your assistance will be needed to complete the delivery.

  • Be Ready
    Ensure you’re awake and available at the agreed time, especially if expecting an early delivery. You’ll receive advance notice, so no surprises.

  • Item Size and Entry Points
    If the item doesn’t fit through your door, it’s your responsibility to store it. The driver won’t return the item to the van, as vehicles are pre-booked for collections and deliveries.

Google

Ordered 3 items in one delivery, all the way to Blackpool.
Was given accurate information as to time of delivery. The driver
generously carried the (heavy) furniture up to the first floor.
Excellent service, hope to use again. By the way, very pleased with the purchases. Thank you

ebay UK

Got my sofa arrived today, in the specified time. Couldn't have ask for a better courier, so cherpy and full of life to say he had come from London and arrived at my Cottage in Blackburn for 7.30am. Can i just say the sofa is everything I wanted it to be, it's so lovely and fits perfect in my kitchen. Once again a massive thank you , not only for Sofa, but your communication throughout this process, your great

ebay UK

Bought two items from this company , both items were exactly as described and delivered within three days of purchase , I will be buying more items from this company they are honest and trust worthy and their couriers they use are gentlemen an so helpful . Iam delighted with both items of furniture and the service i have recieved. cant praise then enough.

3-4 HOUR WINDOW  -  15-30 MIN TEXT -  FRIENDLY DRIVER AS STANDARD

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